Soft Systems Studio

Terms of Service

Last updated: October 2026

These terms are between you and Soft Systems Studio LLC, an Alabama limited liability company (“we”, “us”), based in Smiths Station, Alabama. You agree to them when you accept a quote, pay an invoice or payment link, or start a Care Plan. If your written quote says something different from these terms, the quote wins for that project. Please read them carefully.

Services

We provide website builds and monthly website Care Plans. Their prices are set out below and on our pricing page.

Website Build

Builds are sold as packages, priced by the size of the site: Starter (a one-page site) $997, Business (up to 5 pages) $1,997, Growth (up to 12 pages and one connected feature) $3,497, Custom (logins, portals, memberships and bigger stores) from $5,000. Custom builds are quoted. Before you pay, we send a written quote listing your package, any add-ons, the total and the launch date; that quote is the scope of your build.

Every package includes the site copy, 2 rounds of revisions before launch, and launch on your domain. You register the domain in your own name and pay its registration fee. Anything not in your package or quote, including extra pages, forms or revision rounds, online booking or payments, a store, logo design and email inboxes, is quoted before any work starts.

Care Plans

Optional monthly plans covering hosting, uptime monitoring, email support, and edits to your site: Essential $150/month (2 hours), Plus $175/month (3 hours), Premium $200/month (4 hours). Unused hours do not roll over to the next month. Work beyond your plan's hours is quoted before it starts.

A site with logins, a store, or forms that collect sensitive information requires a Care Plan for as long as it runs on our hosting. That plan also covers security, backups and user support, and is quoted with the build (usually $350–$500/month).

Hosting Without a Care Plan

If you don't have a Care Plan, or cancel one, we hand over your site files and help point your domain to the host of your choice. Your site stays on our hosting for 30 days after launch (or after cancellation) while you move it.

Your Part

You're responsible for the text, photos, logos and other material you give us, and you confirm you own them or have permission to use them on your site. You're also responsible for what your business says and sells on the site, and for keeping your domain registration paid. We may decline to publish, or remove, anything that is unlawful or infringes someone else's rights. If someone makes a claim against us because of material you provided, you agree to cover our reasonable costs of dealing with it.

Timelines and Paused Projects

The launch date in your quote assumes we get your answers, content and feedback when we ask for them. If we're waiting on you, the launch date moves by the same amount. If we hear nothing from you for 30 days, we pause the project; after 90 days we may close it. Payments already made are kept for the work done, and restarting a closed project may need a new quote.

Third-Party Services

Your site relies on services we don't control, such as hosting, your domain registrar, email providers and Stripe. We choose reliable ones, but we aren't responsible for their outages, price changes or policies. Any accounts you hold with them are covered by their own terms.

Payment Terms

  • Any build can be paid in full before work begins, or 50% before work begins and 50% at launch
  • Your site launches on your domain, and its files are handed over, only once the build is paid in full
  • Care Plan fees are billed monthly in advance
  • All payments are processed via Stripe
  • If a Care Plan payment is more than 14 days late, we may pause edits and support until it's paid. If it's more than 30 days late, we may end the plan and, after giving you 7 days' written notice, take the site off our hosting

Refunds and Cancellation

Builds. After you pay, we confirm in writing the date work starts.

  • Before work starts: cancel for a full refund of whatever you've paid.
  • Once work has started: build payments, whether paid in full or as a 50% deposit, aren't refundable. In return, we finish the scope in your quote, including your 2 rounds of revisions.
  • If we can't finish: if we end a build before launch for a reason that isn't yours, we refund what you've paid for work not yet done.
  • If a project goes quiet: if we're waiting on you (content, photos, feedback or the launch payment) and don't hear from you for 60 days, we email a final reminder. If there's still no reply 14 days later, the project closes without a refund. You can restart it later at the then-current price, less what you've already paid.

Care Plans. Care Plans renew automatically every month until you cancel. Cancel anytime by emailing austin@softsystemsstudiollc.com or through the billing link we send you. Your plan keeps running to the end of the month you've paid for, with no further charges. There are no refunds for part of a month.

To ask for a refund, email austin@softsystemsstudiollc.com. Approved refunds go back to the card you paid with, usually within 5–10 business days. We may also end a project or Care Plan with written notice.

Intellectual Property

Upon full payment, you own the final deliverables. We retain rights to reusable code, frameworks, and tools used in development, and you get a permanent license to use them as part of your site. Material you gave us stays yours. We may show your finished site in our portfolio and marketing; tell us if you'd rather we didn't, and we won't.

Warranties and Disclaimers

We do the work with reasonable care and skill, and fix anything that doesn't match your quote when we deliver it. Beyond that, services are provided "as-is": we don't promise that a site will be uninterrupted or error-free, or that it will bring in a particular amount of traffic, search ranking or sales.

Limitation of Liability

We are not liable for indirect damages, lost profits, lost data or consequential damages. Our total liability for any claim connected with our services is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that the law doesn't allow to be limited.

Governing Law and Disputes

These terms are governed by the laws of the State of Alabama. If something goes wrong, email us first and we'll try to sort it out directly. If we can't, any dispute will be handled in the state or federal courts located in Alabama.

Changes to Terms

We may update these terms, and we'll change the date at the top when we do. A build stays under the terms in place when you accepted its quote. For an ongoing Care Plan, we email you about any significant change at least 30 days before it applies; you can cancel before then if you don't agree.

Privacy

How we handle your information is set out in our privacy policy.

Contact

Questions? Email us at austin@softsystemsstudiollc.com. Our mailing address is Soft Systems Studio LLC, 3720 Lee Rd 379, Smiths Station, AL 36877.